Returns

We stand behind our jewelry and are happy to help in any way we can.
In order to best serve you, all return and exchange requests are thoroughly evaluated.
Our material and care instructions can be found here.

 

Returns will be processed depending on the categories below:

1. If you are not satisfied with the quality of a piece in your shipment, contact us within 5 days of receipt of goods for exchange.

2. Defective items are replaced free of charge with a brand new piece.

3. Items that are worn, broken, modified, improperly cared for, or outside of the current season will be thoroughly evaluated. If approved for replacement, a brand new replacement will be offered at 50% of the wholesale cost. You can pass this cost onto your customer or absorb the fee per your discretion.

4. If the damaged piece is 2+ years old, we will be unable to process your request.

 

Please note:

• Outstanding credits must be used within the current season (Spring: Jan 1–June 30; Fall: July 1–Dec 31).
• Credits cannot be applied to web orders or trunk shows. Email or call your sales manager or our wholesale office (wholesale@julievos.com, 646-448-4169) to place your order for the credit to be applied to.
• Returns are subject to a $100 restocking fee.